Success Statistics
You may have noticed review and testimonial quotes on our course pages, and seen how individual students and clients have been kind enough to give us some valuable feedback.
Perhaps you wondered if those were just a few random good quotes, or if people like you are really achieving success with our valuable services?
Customer satisfaction is extremely important. We take this very seriously, and we seek feedback and continuously track our performance.
These customer satisfaction statistics are the summary of our feedback from all students on several important questions.
When you look at statistics, you should always be careful, because they may not give a true representation of the facts. For transparency and clarity, we will say that not everyone asked for feedback gives a response, in fact the average review response rate is just 1 to 3%. Also, the people who do respond are usually doing so because they are either very happy or very unhappy, and want to share those views.
So here we present our data, nothing changed or omitted, for students for a wide range of English exams and classes, and for a range of other VIP services that we offer to support people to achieve success in their academic and career pursuits.
Was It Educational?
Very educational, it improved my understanding and ability 34.3%
Extremely useful, it made a huge difference to my learning 26.8%
Helpful, I learned quite a lot of new information 27.4%
Quite educational, I learned a few useful things 11.5%
Not educational, I learned nothing 0%
Was The Experience Enjoyable Or Entertaining?
Strongly agree, It was awesome, I enjoyed every session 52.6%
Agree, I really enjoyed the experience, it was fun 43.9%
Neutral, it was a mixed experience, I enjoyed some parts 3.5%
Disagree, I liked some parts, but it was not really taking my attention 0%
Strongly disagree, it was boring and you were not interesting or funny 0%
Did You Make Progress?
Good progress, results delivered or goals achieved on time 36%
Excellent service, all results delivered or goals achieved quickly and very effectively 14%
Great help, results delivered or goals achieved very quickly 24.6%
Some progress, it may take longer than I expected to get results or reach my goal 24.6%
Little or no progress, no results or help toward my goals 0%
Do You Feel It Was Worth The Money You Paid?
It was worth a lot more than the price, I never expected it to be so good 57%
It was good value and gave me a lot more than I expected for what I paid 29.8%
It was ok, I thought it was a fair price 10.5%
It was quite expensive, I could have got the same service cheaper elsewhere 1.8%
It was really expensive, you were not really providing good value 0%
Would You Work With Me Again If You Needed Help With English Classes Or Documents?
Yes, I would choose you again 77.2%
Maybe, it depends on what I need and whether I can manage it without you 22.3%
No, I would try out the alternatives first 0%
Would You Be Happy To Recommend Me To Other People Who Need Help With English Classes Or Documents In English?
Yes, if people ask me then I would give your details to them 80.7%
Maybe, it depends who asks and what they want 19.3%
No, if people ask I would let them find their own solution 0%
If you liked what you read, or you are coming here after failing elsewhere, what are you waiting for?
Want some real help to achieve your goals?
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Seriously, click the image 🙂